Integration with Mouseflow to unlock deeper insights and greater data
We are excited to introduce our latest technology integration with Mouseflow, a leading behavior analytics tool, into our Customer Portal. This enhancement is designed to empower our customers with the tools to better understand their customers, and enable them to deliver personalised experiences, at scale. Let’s take a closer look at the key benefits from this new integration:
Personalised user experience – with the help of Mouseflow’s advanced heatmaps, our customers can gain deeper understanding of how users engage with the platform. These insights empower our customers to tailor their services, delivering a more efficient and personalised user-experience.
Streamlined navigation – Mouseflow’s tools enable our customers to identify any bottlenecks or challenges users may be having, allowing them to make improvements and simplify the user interface – resulting in faster access to services and information.
Proactive Support – by understanding customer behavior patterns, our customers can connect the dots and data to uncover painpoints and opportunities that might otherwise go unnoticed.
Enhanced Feedback Mechanism – feedback is the key to continuous improvement. The integration of Mouseflow provides visibility into usage patterns and preferences, leading to more user-centric enhancements in the future.